Senior Client Manager
New
M
Modern HealthMental health benefits
US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. This position is not eligible to be performed in Hawaii., US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.Full-TimeSenior
Salary103,680 - 162,000 USD per year OTE
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Job Details
- Languages
- Fluency in English is required; additional languages are a plus
- Experience
- 10+ years managing client relationships or selling to HR leaders
- Required Skills
- SalesforceLooker
Requirements
- 10+ years managing client relationships or selling to HR leaders; experience in employer benefits and healthcare is a strong plus
- Proven success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers
- Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
- Skilled at developing and implementing account strategies to maximize customer value and drive revenue growth
- Ability to build strong, trusted relationships and act as a strategic advisor to customers
- Proactive in identifying risks, resolving issues, and ensuring timely resolutions
- Adept at objection handling and independently negotiating with clients
- Engaging presentation skills with experience leading high-visibility projects such as QBRs/ABRs
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
- Demonstrated ability to understand client business landscapes and align solutions to their goals
- Enthusiastic about tackling new challenges and building scalable processes, with keen attention to detail
- Flexible and agile in fast-paced, cross-functional environments, with a strong sense of urgency, initiative, and independence
- Highly coachable, receptive to feedback, and capable of offering candid feedback to peers and leaders
- Balances humility and confidence in challenging conversations while influencing cross-functional projects and advising leadership
- Intellectually curious, quick to learn and share new tools, concepts, and best practices
Responsibilities
- Manage a portfolio of client accounts, serving as the face of Modern Health for our highest-priority customers
- Build and manage relationships with a broad range of global stakeholders including Benefit Managers, HR Executives, and consultants
- Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
- Conduct regular global account meetings to refine and align customer strategies
- Partner with clients to define and execute a custom program strategy for Modern Health that integrates within their broader benefit offerings
- Champion and drive engagement with Modern Health’s mental wellness programs, converting clients into champions who serve as references and case studies
- Serve as the primary contact for global solution updates and upcoming developments, while acting as a local, accessible contact for escalations and urgent matters
- Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
- Leverage tools such as Looker, Gainsight, and Salesforce to understand and diagnose client health, identifying opportunities and risks
- Drive success in measurable engagement and revenue outcomes, including improved wellness impact, benefits utilization, retention and renewals, and product expansion
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