Senior Marketplace Operations & Capacity Planning Manager
New
W
WheelHealthcare
USA Remote; Austin, TX preferredFull-TimeSenior
Salary165,000 - 185,000 USD per year
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Job Details
- Experience
- 7+ years
- Required Skills
- PythonSQLTableauLookerR
Requirements
- 7+ years in capacity planning, workforce management, or operational analytics
- 2+ years demonstrated ownership of the full planning function
- Proven ability to build custom forecasting and capacity models from scratch using statistical or machine learning methods (time-series, regression, simulation)
- Advanced proficiency in SQL
- Advanced proficiency in Python or R
- Experience with visualization tools (Looker, Tableau)
- Experience modeling workforce economics (W-2 vs. 1099 cost structures, ROI analysis, staffing P&L implications)
- Ability to work directly with cross functional teams (e.g. Commercial or Finance), translating deal parameters into staffing models & trades offs
- Strong executive presence to present complex analysis and drive decisions
- Comfort with ambiguity, imperfect data, and evolving requirements
- Experience working on or closely with Operations teams in fast-moving environments
- Exposure to WFM platforms (e.g., Calabrio, NICE, Alvaria, Planbase, Arya)
- Genuine interest in and experience leveraging AI tools to enhance and automate analytical workflows
Responsibilities
- Own all clinician capacity planning & staffing strategy across client programs, modalities, and clinician types
- Design staffing strategies, hiring plans, and financial budgets across all client programs
- Model multi-skill workforce requirements across queues, states, and specialties
- Identify supply/demand gaps and convert them into actionable recruiting targets in partnership with Clinical Recruiting and Provider Ops
- Support and inform the continuous build and improvement of Wheel's demand forecasting function
- Develop scenario and sensitivity models to support growth planning, new launches, and rapid change
- Partner directly with Marketplace leadership and commercial team on new deal staffing/supply evaluation
- Build and own ROI and workforce composition analyses to inform strategic workforce decisions
- Translate complex modeling outputs into clear, executive-ready recommendations for senior leadership
- Pull, transform, and analyze large datasets from WFM tools, operational systems, and product data using SQL, Python, or R
- Build reusable, scalable modeling frameworks that accommodate program-level customization
- Own monthly business review materials – data, narrative, and presentation – for senior leadership audiences
- Design licensing and collaborative agreement strategies as part of the holistic staffing plan
- Support scheduling, real-time monitoring, and day-to-day operational oversight
- Manage WFM software configuration and forecasting tools
- Partner with Finance on COGS budgeting and clinician pay activities
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