L2 Production Support Engineer (Java, SQL, Linux)
New
BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- DockerPythonSQLGitJavaJenkinsOracleGoGroovyMavenTomcatLinuxJSONAnsibleGitLab
Requirements
- Experience on SDLC/DevOps, LINUX system platforms
- Good Linux Scripting/Development skills - JAVA, Python (any)
- Good knowledge in technologies like Autosys/Job scheduling systems like CRON, NIS, Apache, Tomcat, any RDBMS like DB2/MS-SQL/Oracle/Sybase, Public/Private Cloud
- Good Knowledge of SDLC, CVS, SVN, GIT, Maven, GITLAB, Docker and Jenkins
- Knowledge of DevOps dependencies - code review, builds, repositories, packages, distribution
- Knowledge of config management - chef, puppet, ansible and related languages . groovy, go, json, yml, ini (any)
- Must be willing to work in rotational shifts
- Experience supporting 10000+ servers (a plus)
- Multiple Application Support Experience (a plus)
- ITIL and ITSM experience (a plus)
- Global clients facing Support team experience (a plus)
- Able to work within a Global team (a plus)
- Prior experience with Financial Institution (a plus)
Responsibilities
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams
- Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms
- Automate manual processes to increase efficiency and reduce risk
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed
- Work closely with the engineering team to drive resolution of client issues
- Participate in on-call rotations and respond to incidents as needed
- Continuously improve processes and systems to increase reliability and reduce risk
- Influence and suggest improvements on roadmap for enhancing Marquee client experience
- Create documentation /runbooks and code snippets to share with clients and internal engineering teams
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