Customer Success Manager
New
United KingdomFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 2+ years
- Required Skills
- Salesforce
Requirements
- Minimum of 2+ years of experience in customer success, support, or a related client-facing role
- Ideally in demand generation or B2B marketing
- Strong understanding of database marketing products, data services, or digital advertising solutions
- Excellent communication skills, both written and verbal
- Strong problem-solving and analytical abilities with attention to detail
- Proven ability to work independently and manage multiple priorities in a fast-paced environment
- Self-motivated, proactive, and continuously driven to improve processes and outcomes
- Comfortable working in cross-functional and international teams
- Experience with SaaS platforms such as Salesforce is highly desirable
- Experience with reporting tools like Qlik is highly desirable
- Strong adaptability and willingness to learn new systems and tools quickly
- Customer-focused mindset with a strong sense of ownership and accountability
Responsibilities
- Act as the primary point of contact for customers, sales teams, and internal stakeholders regarding account and campaign-related inquiries
- Provide end-to-end post-sale support across content syndication, display advertising, and data service campaigns
- Collaborate with global operations teams to ensure seamless execution and delivery of customer campaigns
- Monitor campaign progress, identify risks or issues, and escalate when necessary to ensure timely resolution
- Work closely with sales teams to identify opportunities for customer growth and improved campaign performance
- Leverage platforms such as Salesforce, Qlik, and proprietary tools to manage and track campaign activities
- Produce and present reports, including campaign summaries, check-ins, and quarterly business reviews
- Support continuous improvement of processes, customer experience, and internal workflows across teams
- Analyze customer needs and feedback to enhance service delivery and campaign effectiveness over time
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