Business Banking Success Specialist

New

MonzoFinTech

UK RemoteFull-TimeMiddle

Salary28100 - 35525 GBP per year

Apply NowOpens the employer's application page

Job Details

Requirements

A brilliant communicator, able to explain things clearly and simply, and genuinely listen to customer needs.
A customer champion who loves diving into problems and figuring out the best way to make things right, confidently handling tricky conversations.
Skilled in identifying where existing processes and saved responses will not meet the right customer outcome and able to use your judgment to adapt.
Someone with exceptional commercial acumen and strategic foresight, capable of anticipating complex business needs and translating them into tangible product value.
Confident to share feedback internally about customer experiences, our processes and product limitations with the right teams.
Self-motivated and capable of holding yourself accountable to a high standard of performance without granular performance targets or data insight.
Able to work independently and take personal responsibility for prioritising your work and ensuring your work gets done.
Able to communicate clearly with stakeholders, manage expectations and explain your knowledge in simple terms.
Able to share knowledge to enhance the skills of the teams around you across Operations and other Business Success Managers.
Flexible and understanding that the role of the Business Success Manager may change and evolve based on customer and business needs.

Responsibilities

Being the voice of Monzo Business for our most complex businesses to building trust and confidence in our product and service.
Managing customer queries from our most complex businesses and owning the case management of those queries from start to resolution, keeping customers informed and setting the right expectations.
Providing exceptional inbound support, while also identifying opportunities for customers to get more value from our products and services.
Supporting businesses through their onboarding and key business growth milestones, staying aligned every step of the way as their business evolves.
Actively engaging in value-led conversations to uncover unmet needs or pain points, guiding businesses to relevant Monzo features or services that support their growth and operational efficiency.
Spotting trends and emerging needs across business accounts, proactively surfacing opportunities to improve the customer journey or introduce helpful features that align with their evolving goals.
Being a subject matter expert in managing complex and tricky customer problems to deliver an effortless customer service and an escalation point for related queries and tasks associated with our most complex businesses.
Having full accountability to work across teams in Operations and Product to solve problems for our most complex businesses, proactively identifying and mitigating risks that could impact their experience or retention.
Having a pulse on any potential poor outcomes for our most complex businesses and proactively taking ownership to resolve them whilst advocating for them across Operations to get the right outcomes, escalating and resolving any issues.
Identifying where our processes are not fit for purpose and we must act differently to get the right outcomes whilst managing our risk as a bank.
Taking ownership for the development, maintenance and improvement of knowledge management resources and sharing learnings across the team where they may not support our most complex businesses.

View Full Description & ApplyYou'll be redirected to the employer's site

The Road to 2026: 5 Trends That Will Define the Future of Remote Work

Work from home is no longer an experiment or a temporary solution. It has become a stable part of how millions of people build their careers and how companies operate across borders. Now that we have entered 2026, expectations around work, productivity, and lifestyle continue to evolve. Understanding where things are heading helps both job seekers and employers stay ahead instead of reacting too late.The future of remote work is not about working from home anymore. It is about flexibility, skills, technology, and a deeper shift in how career fits into everyday life. Let’s take a look at main trends shaping the road ahead.

The Remote Work Toolkit: 15 Essential Tools and Skills for a Future-Proof Career

Remote work is no longer a temporary perk—it’s a defining feature of the future of work. But thriving outside a traditional office isn’t just about having Wi‑Fi and a laptop. It requires a deliberate toolkit: the right remote work tools to stay organized, connected, and secure, plus the skills for remote work that help you communicate clearly, manage your time, and build trust across distance.Below is a practical, future-proof guide to the tools and remote work skills that make remote careers sustainable—not stressful.

The Burnout Buster: A Practical Checklist for Reclaiming Your Work-Life Balance in a Remote World

Remote work has brought freedom, flexibility, and fewer commutes—but it’s also quietly fueled a surge in remote work burnout. When your home becomes your office, the lines blur fast: “just one more task” turns into late-night emails, and downtime starts to feel like borrowed time.If you’re feeling drained, distracted, or emotionally flat, you’re not broken—you’re likely overloaded. The good news: you can prevent burnout without quitting your job or reinventing your life. You need a clear, repeatable system that protects your energy while keeping work sustainable. This checklist is that system.