Senior Manager, Claims Process Improvement
New
O
OpenlyP&C Insurance
USFull-TimeManager
Salary117200 - 139175 USD per year
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Job Details
- Experience
- 5+ years in process improvement, project management, or operations within a P&C insurance environment; 5+ years of leadership experience; 10+ years of P&C claims experience preferred
- Required Skills
- AgileMicrosoft Office Suite
Requirements
- 5+ years of experience in process improvement, project management, or operations within a P&C insurance environment.
- 5+ years of leadership experience with a demonstrated track record of managing teams and driving change in complex environments.
- In-depth knowledge of property claims processes, including FNOL, coverage verification, evaluation, and settlement; 10+ years of P&C claims experience preferred.
- Bachelor's degree in Business, Engineering, or a related field required; advanced degrees or certifications (e.g., Lean Six Sigma Black Belt) strongly preferred.
- Strong analytical, critical thinking, and problem-solving abilities; proficiency in process mapping/workflow software and data analysis tools.
- Excellent written and verbal communication skills; demonstrated ability to present confidently to senior leadership and facilitate large group training and working sessions.
- Proven ability to use data analytics to drive operational decisions, validate improvement results, and communicate findings to diverse audiences.
- Demonstrated track record of modeling Openly’s core values — Integrity, Teamwork, Curiosity, Urgency, and Empathy.
- Experience with development and performance management.
- Comfortable with constant change, adaptability, and flexibility.
- Lean Six Sigma Black Belt or Green Belt certification (preferred).
- Background in change management or training delivery to support process and system rollouts (preferred).
- Experience with program and project management tools and methodologies (preferred).
- Familiarity with claims management systems, claims estimating platforms (e.g. Cotality), and Microsoft Office Suite / Google Products (preferred).
Responsibilities
- Identify, prioritize, and lead large-scale, complex process improvement initiatives across the Claims organization, driving measurable gains in efficiency, quality, and customer experience.
- Translate executive strategy into actionable improvement roadmaps with clear milestones, ownership, and measurable outcomes.
- Partner with Claims leadership and cross-functional teams to align improvement priorities with organizational goals.
- Maintain rigorous documentation of process workflows, SOPs, and implementation guidelines.
- Apply Lean, Six Sigma, Kaizen, or Agile methodologies to design, develop, and refine Standard Operating Procedures (SOPs).
- Conduct structured root cause analysis of process failures; identify business problems and use data analysis to develop targeted, evidence-based solutions.
- Lead process mapping and workflow design events, facilitating cross-functional working sessions.
- Utilize data, KPIs, and operational dashboards to measure process performance, identify inefficiencies, and validate improvement results.
- Prepare and deliver executive-level presentations on process performance, improvement initiatives, and organizational impact to senior leadership.
- Directly lead and develop a team of process improvement professionals, providing ongoing coaching, feedback, and performance management.
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