Senior Fraud & Risk Ops Analyst
New
Every city in BrazilFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- SQLMicrosoft ExcelMicrosoft OfficeGoogle Workspace
Requirements
- Fraud/risk experience in the financial services industry
- Experience in payments or remittances (preferred)
- Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft
- Strong investigative capabilities and pattern recognition
- Understanding of the impact risk decisions can have on good customers
- Intermediate/Advanced SQL skills
- Experience creating playbooks and policy documentation for operational processes
- Advanced Microsoft Office skills
- Advanced GSuite skills, particularly GSheets/Excel
- Ability to communicate fluently in English
Responsibilities
- Proactively analyze data, identify trends and generate impactful recommendations to drive business goals.
- Perform detailed investigations into potential fraud activities at the account and transaction level. Clearly document the results from these investigations and act as appropriate.
- Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks.
- Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains. Summarize and document findings with recommendations for data scientists and engineering.
- Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact. Adjust risk settings of accounts and users per policy guidelines.
- Document policies and procedures around risk management processes and systems. Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company’s overall risk management.
- Create and maintain reporting on risk metrics and key performance indicators. Work with the analytics team to create data visualizations and reporting for the risk team.
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