Per Diem Referral Coordinator - Bilingual English / Spanish
New
L
Ladder HealthHealthcare
Remote (U.S.-based)Part-TimeMiddle
Salary10 - 15 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
Requirements
- 2+ years of experience in a medical front office, referral coordination, billing, or prior authorization role
- Strong familiarity with pediatric outpatient services (PT/OT/SLP preferred)
- Highly organized and detail-oriented
- Excellent written and verbal communication skills
- Outstanding customer service and communication skills
- Bilingual (English/Spanish)
- Able to work independently and proactively in a remote, fast-paced environment
- Passion for improving access to care for children and families
- High school diploma or equivalent
- Experience working in a virtual clinic or digital health setting (nice to have)
Responsibilities
- Enter patient referrals accurately and efficiently into the electronic referral portal
- Review referral documentation for completeness and follow up with clinical staff for missing information
- Maintain organized records of all referral activity and update patient records
- Contact patients by phone or secure messaging to communicate referral status, appointment scheduling, or follow-up instructions
- Document all patient interactions in the electronic health record (EHR)
- Verify insurance eligibility and benefits using clearinghouse and payer portals
- Identify when prior authorization is required based on payer guidelines and CPT codes
- Prepare and submit prior authorization requests to payers
- Track authorizations, follow up on pending or denied requests, and document updates in patient record systems
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