Associate Technical Account Manager - SQL Focused
New
Mexico OnlyFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 5 years
- Required Skills
- SQLMicrosoft Excel
Requirements
- Advanced SQL is mandatory
- At least 5 years of experience in IT Consulting or Enterprise Software Implementation
- Prior experience with Query Based Languages and Relational Databases
- Strong experience with SQL data manipulation
- Strong experience with Microsoft Excel
- Understanding of Sales Performance Management domain (Preferred)
- Hands on experience of Varicent software products (Administering, implementing and / or supporting) (Strongly Preferred)
- Basic knowledge of system configurations
- Basic knowledge of data models
- Basic knowledge of data integration best practice concepts
Responsibilities
- Support the primary TAM in monitoring the health and performance of Varicent solutions.
- Assist in coaching users on foundational Varicent functionality and best-practice methodologies.
- Participate in reviewing new features, fixes, and release notes to assess potential impact.
- Contribute to configuring Varicent solutions based on documented customer requirements.
- Prepare and share monthly performance, utilization, and support-related metric summaries.
- Analyze solution usage and data patterns to identify potential issues or areas for optimization.
- Assist in implementing proactive maintenance actions and solution improvements.
- Collaborate with TAMs and Internal teams to troubleshoot errors, investigate defects, and support solution optimization.
- Identify opportunities for customer value realization and surface to the primary TAM.
- Contribute to customer conversations that frame Varicent products as targeted solutions to process challenges.
- Partner with the TAM team to support sustainable customer engagement, project outcomes, and product adoption.
- Contribute to planning and estimating tasks within the Technical Success journey.
- Work with internal stakeholders to understand change management processes and assist in recommending improvements.
- Collaborate with TAMs to maintain reusable object repository.
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