Sr. AWS Consultant - Amazon Connect

Remote - United StatesFull-TimeSenior

Salary87400 - 266300 USD per year

Apply NowOpens the employer's application page

Job Details

Required Skills: AWSNode.jsPythonAgileCiscoJavaJenkinsSCRUMC#.NETWebRTCCloudFormationCRM

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design
Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed
Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work
Deliver customer end user training and documentation

View Full Description & ApplyYou'll be redirected to the employer's site