Senior Professional Services, Engagement Manager - EMEA

New

EMEAFull-TimeSenior

Salary not disclosed

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Job Details

Requirements

Demonstrated progressive experience structuring, scoping, and selling professional services engagements in the region
Proven success operating in a pre-sales context, conducting discovery, designing outcome-oriented proposals, and developing custom statements of work (SOWs) and staffing plans for large, complex implementation projects
Solid understanding of software development lifecycle (SDLC)
Solid understanding of DevOps practices
Solid understanding of cloud transformation initiatives
Ability to connect technical solutions to mission objectives and measurable business outcomes
Effective communication and interpersonal skills with executive presence
Ability to build trusted advisor relationships with division chiefs, program managers, contracting stakeholders, and senior technical leaders
Highly developed facilitation, negotiation, and problem-solving skills
Ability to guide customers through acquisition processes, commercial structures, and risk mitigation strategies
Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams
Capacity to work autonomously and asynchronously in a fully remote setting
Ability to manage multiple complex opportunities while maintaining accurate forecasting and consistent alignment with GitLab values and goals

Responsibilities

Build trusted advisor relationships with division chiefs, program managers, and technical leaders
Conduct discovery sessions with prospects and Systems Integrators to understand current-state capabilities, requirements and desired business outcomes
Design outcome-oriented services proposals that align GitLab capabilities with customer success metrics and objectives
Structure engagements and commercial proposals to clear outcomes, maintaining flexibility for staff augmentation and packaged offerings
Develop custom-scoped SOWs and staffing plans for complex implementations, engaging with technical architects and delivery leadership to ensure deliverability
Articulate GitLab's services value proposition, catalog offerings, and implementation methodologies in the context of customer requirements
Gain agreement on scope and price while guiding customers through commercial terms, procurement processes, and contracting structures
Manage project- and account-level escalations, ensuring rapid resolution and maintaining customer confidence
Position consulting, training, success tiers, and additional solutions proactively to ensure successful outcomes and long-term customer retention
Facilitate solutioning sessions including implementation roadmapping, enterprise strategy discussions, and executive-level requirements gathering
Drive measurable outcomes by structuring services that support customer success metrics, accurately forecasting services bookings, and tracking key performance indicators related to bookings, margin, and attachment to strategic opportunities.
Own the engagement lifecycle from initial discovery and pre-sales solutioning through scoping, SOW development, staffing alignment, and transition to delivery
Influence cross-functional teams by articulating GitLab’s professional services value proposition and feeding customer insights back into sales, delivery, and practice management
Partner with regional sales and engagement leadership to prioritize and manage services opportunities
Foster a culture of enablement and continuous improvement by training field teams on how to position and sell professional services

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