Customer Service Representative (Danish)
New
Remote in Barcelona, SpainFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Danish, English
- Required Skills
- SAPCRM
Requirements
- Native / fluent in Danish, both verbal and written.
- Proficiency in English (minimum B2 level).
- High school diploma or equivalent.
- Higher education or vocational training in business, communication, or a related field is an advantage.
- Proven experience in customer service, order management, or a similar client-facing role.
- Proficiency in customer management systems (e.g., CRM platforms).
- Familiarity with enterprise software (such as SAP or similar systems).
- Strong communication and interpersonal skills.
- Customer-focused and solution-oriented approach.
- Ability to multitask, manage priorities, and maintain accuracy under pressure.
- Basic technical understanding or interest in products/services relevant to the company’s field.
- Commitment to continuous learning, adaptability, and collaboration in a fast-paced environment.
Responsibilities
- Manage customer interactions through various communication channels (phone, email, chat, or CRM systems), ensuring timely and accurate responses.
- Process customer orders, quotations, and inquiries accurately using designated company systems (e.g., ERP or CRM tools).
- Provide product information and basic technical support to assist customers in identifying appropriate products or services for their needs.
- Track and communicate order status, including delivery schedules, updates, and any delays, to maintain transparency and trust with customers.
- Collaborate with internal departments such as logistics, sales, and technical support to resolve customer issues efficiently.
- Maintain up-to-date and accurate records of all customer interactions, transactions, and service requests.
- Follow established service standards, procedures, and escalation protocols to ensure quality and consistency.
- Identify opportunities to improve customer satisfaction, operational processes, and overall service delivery.
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