Full-Time Customer Service Representative
New
O
Oscar HealthHealth Insurance
Arizona, MSTFull-TimeEntry
Salary19 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 1+ years, 6+ Months
Requirements
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ Months of healthcare experience.
- High school diploma or GED.
- Strong quantitative or analytical skills focused on identifying or solving problems (bonus).
- Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking (bonus).
- Experience manipulating and entering accurate data (bonus).
- Advanced Google Suite or Microsoft Office capabilities (bonus).
Responsibilities
- Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Compliance with all applicable laws and regulations.
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