Bilingual Customer Service Representative
New
O
Oscar HealthHealth Insurance
Georgia, ESTFull-TimeMiddle
Salary19 - 20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, English
- Experience
- 1+ years of experience in a high-volume or customer-focused setting. 6+ months of healthcare experience
Requirements
- Bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking
- 1+ years of experience in a high-volume or customer-focused setting
- 6+ months of healthcare experience
- High school diploma or GED
Responsibilities
- Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
- Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
- Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
- Form working relationships with all partners
- Support the leadership team by identifying issues through established escalation pathways
- Monitor and track the health of all assigned work-in-progress issues
- Escalate and resolve issues to ensure appropriate turnaround times
- Participate in process improvement projects
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
- Compliance with all applicable laws and regulations
- Other duties as assigned
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