Delivery Project Manager
T
TwilioTechnology
Remote - ColombiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- JiraAsana
Requirements
- 5+ years of experience in Project Management, Program Management, or Delivery Management within a fast-paced technology or operations environment.
- Proven ability to translate complex technical constraints into business tradeoffs and communicate effectively with Engineering and Product teams.
- Demonstrated expertise in managing end-to-end project lifecycles, including business requirements gathering (BRD), UAT coordination, and launch enablement.
- Advanced experience using project management and tracking tools (e.g., Airtable, Jira, or Asana).
- Previous experience working closely with Global Operations functions such as Global Customer Services, Global Customer Support Operations, or Onboarding & Compliance (desired).
- PMP, or another program management certification (desired).
Responsibilities
- Translate abstract business needs into actionable, prioritized requirements by conducting end-to-end discovery and ensuring both the impact and outcomes of the project are documented.
- Cultivate deep partnerships across the Global Operations ecosystem, specifically Global Customer Services, Global Customer Support Operations, and Onboarding & Compliance, to ensure project scalability and total operational readiness.
- Drive project momentum by maintaining accountability for timelines and holding cross-functional partners to deadlines while adapting to shifting business capacity.
- Identify and mitigate risks by serving as an "early warning system," mapping complex dependencies across Enterprise Technology and Global Operations to protect the critical path.
- Generate high-signal, low-noise weekly status updates and maintain rigorous project documentation within Airtable to ensure long-term auditability and stakeholder alignment.
- Coordinate launch synchronization between Enterprise Technology releases and Global Operations enablement, ensuring technical deliverables map perfectly to business-facing launch dates.
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