Staff Product Manager - Core Commerce Platform
T
TwilioCommunications, SaaS
Ontario, British Columbia or Alberta, CanadaFull-TimeStaff
Salary145840 - 182300 CAD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AgileJiraRESTful APIs
Requirements
- 8+ years of Product Management experience
- At least 4 years focused on commerce, billing, or financial platforms at scale
- Demonstrated ability to lead complex cross-functional initiatives across engineering, finance, risk, and operations
- Strong technical acumen with experience in APIs, extensible platforms, and complex system design
- Data-driven decision maker with a track record of defining KPIs and measuring platform success
- Excellent communication and executive-level stakeholder management skills
- Experience with SaaS, large-scale platforms, or multi-product ecosystems
- Deep experience with Agile and related agile tooling, such as Jira
- Bachelor's degree or equivalent experience
Responsibilities
- Leverage deep expertise in catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance to build robust, scalable financial systems.
- Architect the roadmap for a "commerce-as-a-service" model by developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering.
- Treat Twilio’s internal product and operations teams as primary customers by designing the self-service tools, SDKs, and documentation necessary for independent onboarding to the platform.
- Own the "event-to-invoice" data lifecycle by architecting systems that transform high-volume usage data into transparent invoices, ensuring rating logic is perfectly mirrored in customer dashboards.
- Partner with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core to ensure every transaction is audit-ready by default.
- Drive platform initiatives that provide customers with granular visibility into their usage, reducing billing inquiries and fostering long-term trust through financial integrity.
- Act as the strategic link between Engineering, Finance, and GTM by translating complex financial requirements into scalable technical specifications and communicating platform guardrails early.
- Embed AI into the commerce platform, such as, billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities.
- Conduct deep-dive investigations into the most complex parts of the commerce lifecycle, untangling legacy systems and technical debt to provide the organization with clear paths forward.
- Drive system reliability and business outcomes by using analytics to guide prioritization and fostering a culture of continuous experimentation and learning.
- Raise the bar for the PM org, mentoring PMs on technical product discovery, tracking communication and execution.
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