Customer Experience Manager
Inactive
AZ, CA, CO, FL, ID, IL, MN, NC, OH, OR, SC, TX, WI, 6:00 AM – 3:00 PM, PSTFull-TimeManager
Salary24 - 30 USD per hour
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Job Details
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeGoogle Workspace
Requirements
- Reside in one of the following states: AZ, CA, CO, FL, ID, IL, MN, NC, OH, OR, SC, TX, WI
- Be available to work 6:00 AM – 3:00 PM, PST
- 2+ years in customer service and/or customer-facing role
- Excellent oral, written, and interpersonal communication skills
- Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
- Strong critical thinking, analytical, and problem-solving skills
- High level of accuracy, efficiency, and accountability
- Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
- Proficiency with Microsoft Office or Google Suite
- Type a minimum of 45+ WPM
- Proficiency with CRM Software (Zoho)
- Willingness to learn other software platforms as it pertains to your role
Responsibilities
- Serve as the primary contact for assigned accounts and ongoing support
- Conduct implementation calls and follow-up Q&A training sessions with customers via phone or Zoom (including trade-ins and LB Web basics)
- Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts, including goals, policy, and proper documentation
- Ensure current client success and deliver exceptional client customer service on a day-to-day basis
- Create and submit weekly and monthly work-from-home schedules
- Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
- Utilize Customer Relationship Management programs to document scheduled and completed activities
- Understand and communicate any campaigns highlighting new products, services, and promotions
- Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
- Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives
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