Virtual Chat Support Agent

A
Fully RemoteFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
1+ year

Requirements

  • 1+ year of chat support or online customer service experience
  • Excellent written communication and grammar skills
  • Typing speed of 45+ WPM with accuracy
  • Comfortable managing multiple chats at once
  • Reliable internet and a quiet home workspace
  • Medical or healthcare background is a plus but not required

Responsibilities

  • Respond to patient and client inquiries in real time via live chat
  • Provide helpful information on services, scheduling, and billing
  • Handle multiple chat conversations simultaneously with professionalism
  • Document all interactions accurately in our support system
  • Escalate unresolved issues to the appropriate department
  • Maintain patient privacy and confidentiality per HIPAA guidelines
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