Manager, Engineering Operations
T
TucowsInternet Services
CanadaFull-TimeManager
Salary154000 - 168000 CAD per year
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Job Details
- Experience
- 8+ years
- Required Skills
- AWSCI/CDLinuxDevOpsTerraformCloudFormationNetworking
Requirements
- Experience leading engineering or infrastructure teams while remaining technically engaged.
- Strong knowledge of AWS cloud infrastructure and distributed systems.
- Experience managing or operating hybrid infrastructure (cloud and on-premises).
- Familiarity with Infrastructure as Code (Terraform, CloudFormation or similar).
- Experience with CI/CD pipelines, automation, and modern DevOps practices.
- Strong understanding of Linux systems, networking fundamentals, and production operations.
- Proven ability to lead incident response and drive operational improvements.
- Experience leading change while managing day to day operational requirements.
- Excellent communication skills and the ability to collaborate across engineering teams.
- 8+ years of experience in DevOps, infrastructure engineering, site reliability engineering, or systems engineering.
- Experience leading or mentoring engineers in a technical environment.
- Hands-on experience with AWS services such as EC2, VPC, S3, RDS, IAM, and CloudWatch.
- Experience operating and supporting production infrastructure at scale.
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
Responsibilities
- Build, mentor, and support a team of infrastructure and operations engineers.
- Set clear priorities, goals, and performance expectations for the team.
- Foster a culture of ownership, operational excellence, and continuous improvement.
- Oversee the reliability and performance of infrastructure across AWS and hybrid environments.
- Drive improvements in observability, incident response, and operational processes.
- Lead root cause analysis and ensure learnings translate into long-term improvements.
- Partner with cross-functional groups to design and operate scalable, resilient infrastructure.
- Lead modernization initiatives including cloud adoption, automation, and infrastructure as code.
- Provide architectural guidance on systems that support high availability and performance.
- Review infrastructure designs and technical solutions.
- Contribute to troubleshooting complex production issues when needed.
- Ensure the team is building and operating infrastructure using modern DevOps practices.
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