Part-Time Junior Consumer Support Navigator
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Ostro HealthLife Sciences
Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Iowa, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, ESTPart-TimeJunior
Salary24 USD per hour
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Job Details
- Languages
- English, Spanish
- Experience
- 1+ year
- Required Skills
- Computer skills
Requirements
- Active LPN licensure required
- Must be available to work 20 hours per week and evenings until 8:00pm EST
- Must reside in one of the following states: Arizona, Colorado, Connecticut, Delaware, District of Columbia, Florida, Illinois, Iowa, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington
- 1+ year experience in call center within life sciences, healthcare or patient support program preferred
- Google Drive Platform experience a plus
- Excellent verbal and written communication skills
- Excellent listening skills
- Strong organizational skills
- Ability to multitask, take direction, and maintain prioritization
- Excellent follow-up skills
- Must have strong computer skills
- Must be able to type 35 wpm
- Spanish fluency a plus
Responsibilities
- Assists the Nurse Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules
- Perform outgoing webchats in professional manner following client guidelines and business rules
- Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents
- Identify and escalate priority issues to assigned manager and/or Nurse Navigator
- Display exemplary phone /chat etiquette utilizing approved FAQ documents
- Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
- Completes all necessary compliance training in specified timeframe
- Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training
- Documents all call/webchat information in Ostro’s database system
- Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines
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