Ostro Health

Ostro is a health platform that personalized engagement solutions for life sciences.

51-100 employees
Founded 2019
$45M series b
Pharmaceutical
Private Company

Open Positions1

ArizonaColoradoConnecticut+16 more locationsPart-TimeLife SciencesPosted
  • Assists the Nurse Navigator (NN) Team by answering incoming webchat and telephonic consumer inquiries/interactions in a professional manner following client guidelines and business rules
  • Perform outgoing webchats in professional manner following client guidelines and business rules
  • Responds to consumer inquiries and provides education or information to answer questions utilizing Client approved FAQ documents
  • Identify and escalate priority issues to assigned manager and/or Nurse Navigator
  • Display exemplary phone /chat etiquette utilizing approved FAQ documents
  • Complies with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
  • Completes all necessary compliance training in specified timeframe
  • Understands and utilizes telephony system and records appropriate information in the Ostro database in accordance with customer business rules and training
  • Documents all call/webchat information in Ostro’s database system
  • Identifies and reports AE/PQC/SS in accordance with Ostro and client guidelines
Computer skills

About Ostro Health

Ostro is a health technology platform revolutionizing how life sciences companies connect with patients and healthcare providers (HCPs). We build personalized healthcare journeys that boost engagement and drive value for our clients, ultimately improving the lives of millions. Our platform leverages a robust technology stack, including Ruby on Rails, Cloudflare CDN, and Google services, to deliver a seamless and effective experience. We're committed to a collaborative, remote-first work environment fostering innovation and work-life balance, evidenced by our generous benefits package and unlimited PTO. Our team of approximately 50-100 Ostronauts is driven by our core values of teamwork and honesty. We're backed by leading investors like RRE Ventures, Bling Capital, and Founders Fund, and have experienced significant growth, showcasing our ability to disrupt the life sciences digital marketing landscape. We offer challenging projects and opportunities to contribute meaningfully to the advancement of healthcare technology. Our engineering practices emphasize rapid iteration, data-driven decision making, and a commitment to delivering customer happiness. Working at Ostro provides access to a high-growth company with impactful projects and a fully remote-friendly work environment. We emphasize collaborative problem solving and offer significant opportunities for professional development and personal growth. We're seeking talented individuals who share our passion for innovation and commitment to improving healthcare outcomes. Since our founding in 2019, Ostro has consistently shown strong growth and recently completed a Series B funding round. We're proud of our accomplishments but are even more excited about the future and the opportunity to welcome talented and passionate individuals to join our mission.

Tech Stack

mx