Patient Engagement Specialist I - BILINGUAL (Spanish)

United States, eastern time (EDT)Full-TimeMiddle

Salary$22 per hour; Hourly Rate $22 per hour

Apply NowOpens the employer's application page

Job Details

Languages: Spanish
Experience: At least 2 years of outbound call center experience including at least 1 year in the healthcare industry
Required Skills: ZendeskEHR

Ability to work eastern time (EDT)
At least 2 years of outbound call center experience
At least 1 year of experience in the healthcare industry
Proficiency in using electronic health record (EHR) systems
Proficiency in using other healthcare software
Excellent written communication skills
Excellent verbal communication skills
Proven skill managing multiple channels of communication including phone, email, chat, etc.
Experience with Zendesk (preferred)
Experience with Five9 (preferred)

Review and follow up on inbound requests received from existing outreach campaigns
Utilize deep prospecting techniques to outreach patients in a personalized and engaging way
Utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day
Talk to about 80 to 100 patients and book an average of 19+ appointments each day
Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
Help educate patients on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
Build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
Escalate questions and concerns to other teams for additional support
Other duties and/or projects as assigned

View Full Description & ApplyYou'll be redirected to the employer's site