Junior Customer Support Agent - RiseGuide

SKELAREd-Tech

GlobalFull-TimeJunior

Salary not disclosed

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Job Details

Languages: English
Experience: 3+ months

Requirements

3+ months of experience in Customer Support
Fluent English (B2+)
Comfortable written and oral communication with users worldwide
Attention to details when collecting information for escalating complex requests to technical, product, and legal teams
Empathy and client-orientation
Quick adaptability
Knowledge of Zendesk (optional)
Understanding of key support metrics: First Response Time, Resolution Time, CSAT (optional)

Responsibilities

Be the voice and face of RiseGuide for users
Respond to client requests via email and chats, and in the future, phone calls
Work in a shift schedule (including night shifts) and fulfill KPIs
Improve support processes: from small changes in macros to testing and launching new tools and flows
Immerse yourself deeper into the product than anyone else
Quickly master all support flows
Find weak points and help make the service even more convenient and efficient

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