Senior Product Manager - Communications

5+ years of product management experience, preferably in B2B/B2C SaaS Experience integrating AI/ML or automation into products Strong analytical skills focused on business outcomes Deep empathy for users Ability to make independent decisions in ambiguous situations Skilled at influencing cross-functional teams Understanding of customer operations Excellent communication and collaboration skills

Develop and execute product vision, strategy, and roadmap Collaborate with design and engineering on prototypes and releases Prioritize projects and features based on data and stakeholder alignment Define and track key product metrics Ensure smooth product launches Stay informed on AI, messaging, and automation trends Champion operational excellence for the platform