Onboarding Project Manager

Minimum 2 years of experience in hotel operations with deep understanding of hospitality workflows and challenges. At least 1 year of direct SaaS project management experience. Fluency in English and Spanish at a business level, both written and spoken. Demonstrated ownership of end-to-end service delivery. Proven ability to manage complex, multi-stakeholder projects. Strong communication and presentation skills. Experience maintaining project tracking systems. Customer-centric mindset. Highly collaborative working style. Detail-oriented with strong organizational skills.

Own the end-to-end onboarding lifecycle for strategic customers. Define and manage project scope, milestones, and deliverables. Serve as the primary point of contact for onboarding. Lead structured customer meetings. Maintain customer-facing Project Trackers. Oversee delivery of core and add-on services. Manage expectations and proactively identify risks. Guide customers through the Adoption phase. Track and manage training credit utilization. Partner with internal teams to monitor performance indicators. Lead customers through onboarding graduation. Ensure accuracy and transparency in onboarding systems. Collaborate cross-functionally with internal teams. Support customer requests, team initiatives, and special projects. Contribute to continuous improvement efforts.