Account Manager (Merchandising / E-commerce Platform) - A245

2–4 years of experience in account management, project management, or order management Experience in merchandising, supply chain, production, or fulfillment environments B2B account management experience Strong written and verbal English communication skills High attention to detail with strong organizational and time-management skills Ability to work autonomously in a fast-paced, remote environment Proficiency with business productivity tools (e.g., Google Workspace, Slack) Availability to work with US time zone overlap (Eastern & Pacific)

Serve as the primary point of contact for 1–2 high-value B2B client accounts. Oversee approximately 20 active accounts or projects across different fulfillment stages. Maintain clear, professional communication with clients to manage expectations. Ensure timelines, deliverables, and quality standards are consistently met. Review, edit, and process incoming orders for accuracy and completeness. Route orders to appropriate vendors and track fulfillment progress. Maintain accurate order documentation, timelines, and status updates. Ensure all milestones are executed on schedule from intake to delivery. Act as the main liaison between vendors and internal teams. Manage escalations related to delays, production issues, or discrepancies. Collaborate with operations and support teams to resolve issues efficiently. Ensure smooth execution across the full order lifecycle. Identify inefficiencies in account management and fulfillment workflows. Contribute to continuous process improvement initiatives. Support internal documentation and feedback loops.