BPO Specialist (Remote)
57000 - 67000 USD per year
Company:ezCater, Inc
Location:US
Languages:English
Seniority level:Middle, 2-3 years
Experience:2-3 years
Skills:
Project CoordinationOperations ManagementMicrosoft ExcelCommunication SkillsCollaborationAttention to detailOrganizational skillsChange ManagementAdaptabilityProblem-solving skills
Requirements:
2-3 years of experience in a contact center, workforce management, or operations coordination role, ideally working directly with a BPO provider or within a BPO environment. Hands-on experience with roster and schedule management Strong Excel/Google Sheets skills Familiarity with contact center tools Excellent communication and coordination skills High attention to detail and organization Ability to thrive in a fast-paced, dynamic environment A collaborative, solution-oriented mindset Comfort working with remote, distributed teams and multiple time zones
Responsibilities:
Maintain accurate BPO rosters Serve as primary liaison with WFM teams Coordinate with IT for BPO needs Support day-to-day operations Maintain operational documentation Assist with reporting and tracking Log and track issues to resolution Support change management, communication, and process automation Partner with stakeholders
