CashNetUSA Customer Service Representative (Remote)
Company:Enova International
Location:AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, WY
Languages:English
Seniority level:Entry
Skills:
Communication SkillsCustomer serviceWritten communicationMultitaskingAdaptabilityEmpathyVerbal communicationActive listening
Requirements:
Prior call center experience is a plus Proven background in fast-paced customer service environments Exceptional communication and active listening skills Proven history of professionalism and empathy in customer interactions Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills Comfortable utilizing new technology Proven ability to excel in a remote work environment
Responsibilities:
Respond to incoming customer calls, addressing their questions and providing service Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience Uphold exceptional customer service standards through articulate and effective verbal and written communication Keep customer accounts meticulously updated with accurate information
