Vice President, Engineering and AI Innovations
F
Five9Cloud Contact Center Software
United States, EST, PSTFull-TimeVp
Salary233000 - 512000 USD per year
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Job Details
- Languages
- English
- Experience
- 10+ years
- Required Skills
- AWSLeadershipArtificial IntelligenceCloud ComputingGCPJavaJenkinsJVMMachine LearningPeople ManagementProduct ManagementStrategyAzuregRPCResource PlanningWebRTCCI/CDAgile methodologiesTerraformMicroservicesCommunication SkillsCollaborationComplianceChange ManagementA/B testingBudgeting
Requirements
- 10+ years of experience in engineering management.
- Experience leading Engineering delivery for Customer Experience AI products (Agent Assistance, AI Agents, Conversational Analytics).
- Deep understanding of modern AI architectures: LLMs, RAG systems, embeddings, vector databases, multimodal models.
- Practical experience integrating LLMs into production systems.
- Familiarity with model evaluation, A/B testing, safety techniques, and observability for AI systems.
- Understanding of fine-tuning, distillation, and model optimization techniques.
- Experience with applied ML for NLP, ASR/TTS, NLU, and agent-assist use cases preferred.
- Expert-level proficiency in Java and JVM-based ecosystems.
- Strong command of modern distributed systems design (microservices, event-driven architectures, concurrency, fault tolerance).
- Experience in development and operations of software in public cloud (AWS, GCP, Azure).
- Experience building highly scalable, low-latency systems for enterprise SaaS.
- Strong understanding of API design (REST, gRPC), SDKs, and integrations with enterprise systems.
- Proficiency with CI/CD (GitHub Actions, Jenkins, Spinnaker, etc.) and Infrastructure as Code (Terraform).
- Deep knowledge of SRE principles (SLIs/SLOs, incident management, error budgets).
- Experience running 24x7 production systems at scale.
- Expertise in security, privacy, and compliance relevant to CCaaS environments (SOC2, GDPR, HIPAA, FedRAMP preferred).
- Solid grasp of network fundamentals (TCP/IP, HTTP/2/3, WebRTC basics, load balancing).
- Proven ability to lead, mentor, and grow high-performing engineering teams.
- Track record of hiring top-tier engineering leaders and technologists.
- Ability to create a culture of excellence.
- Strong conflict-resolution skills.
- Exceptional written and verbal communication skills.
- Comfortable partnering with Product, Design, Sales Engineering, Customer Success, and Executive Leadership.
- Ability to inspire teams with a compelling technical vision and roadmap.
- Deep empathy for customers and agents using Five9’s AI products.
- Experience engaging customers directly to gather insights and validate direction.
- Ability to translate customer problems into clear technical strategies and roadmaps.
- Mastery of engineering execution frameworks (OKRs, agile methodologies, metrics-driven management).
- Ability to balance innovation with reliability, velocity, and long-term maintainability.
- Proficiency with capacity planning, headcount allocation, staffing strategy, and forecasting infrastructure costs.
- Experience negotiating vendor contracts.
Responsibilities
- Lead software development teams for Five9’s AI Insights, Agent Assist, and GenAI Studio products.
- Direct the evolution of AI products, expanding feature sets and capabilities with new AI technologies.
- Expand product reach with better scale and enterprise capability.
- Take end-to-end ownership from development through operations.
- Define and execute long-range engineering strategy.
- Guide build-vs-buy decisions and partner evaluations.
- Drive architectural modernization initiatives to scale AI products.
- Manage large, multi-quarter programs and cross-organizational dependencies.
- Lead through rapid growth, technology shifts, and organizational restructuring.
- Merge teams, establish new engineering sites, and build distributed engineering organizations.
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