Online Reputation Manager
Company:OBRIO
Location:Ukraine, Poland
Languages:English
Seniority level:Middle, 1.5+ years
Experience:1.5+ years
Skills:
Data AnalysisGoogle AnalyticsJiraProduct OperationsSEOCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailWritten communicationComplianceQuality AssuranceData visualizationMarketingTeam managementStakeholder managementResearchReportingMarket ResearchRisk ManagementProcess improvementCRMAnalytical thinkingCustomer support
Requirements:
1.5+ years in reputation management, review platforms, or user feedback operations Strong understanding of how review platforms work Excellent written English for public responses Analytical mindset and structured thinking Experience with processes, dashboards, and data High ownership, proactivity, and attention to detail
Responsibilities:
Detect, investigate, and remove fake, misleading, or policy-violating reviews Build and maintain a clear review classification framework Design end-to-end workflows and SLAs for review handling Monitor reputation risks, spikes, and review dynamics Collaborate closely with Support, Product, SERM, Legal, and Marketing teams Own communication and relationships with review platforms Drive automation and AI initiatives in review operations Prepare clear reports, dashboards, and insights for leadership
