Providing timely and efficient break-fix support to resolve system issues and minimise downtime in line with Service Level Agreements including out-of-hours. Monitoring system performance, availability, and capacity, performing infrastructure and code optimisation to ensure efficiency and reliability. Providing 3rd line support for the Azure customer identity and integration services and address escalated issues while coordinating with internal teams to maintain service uptime. Implementing real-time monitoring tools for applications and under lying infrastructure. Setting up proactive alerts and developing incident response procedures to identify, respond to, and resolve incidents efficiently. Monitoring system health and providing timely feedback on performance and potential risks to service availability. Conducting regular vulnerability assessments, enforce security policies, and ensure patching and system hardening measures are applied. Adhering to corporate Information Security Policies, Azure Security Benchmark, and CIS controls. Supporting development teams with technical guidance, ensuring robust and secure applications or services. Collaborating on new projects and enhancements to ensure customer identity and integration requirements are met..