Customer Success Manager (Remote from Switzerland)
Company:
Location:Switzerland, EMEA hours
Languages:English
Seniority level:Manager, 4-6 years
Experience:4-6 years
Skills:
Problem SolvingRESTful APIsAccount ManagementCross-functional collaborationRelationship managementCustomer SuccessSaaS
Requirements:
4-6 years of experience in a customer success or client-facing role. Experience in SaaS, APIs, or fintech platforms. Strong communication skills and ability to work remotely across EMEA hours. Proven ability to manage customers of varying sizes. Problem-solving mindset, adaptability, and collaboration skills.
Responsibilities:
Serve as the main point of contact for B2B/enterprise customers. Ensure customer satisfaction, retention, and success outcomes. Manage escalations and mitigate risks proactively. Drive adoption of platform features and disseminate best practices. Collaborate with Product, Sales, and Operations teams. Provide executive reporting, including QBRs. Develop and execute strategies for optimizing customer experience.
