Customer Success Manager (Remote from Germany)

4-6 years of experience in a customer success or client-facing role. Experience in SaaS, APIs, or fintech platforms (ideally within broker-dealer or financial services). Strong communication skills. Ability to work remotely and independently across EMEA hours. Proven ability to manage customers of varying sizes. Problem-solving mindset, adaptability, and collaboration skills.

Serve as the main point of contact for B2B/enterprise customers. Ensure customer satisfaction, retention, and success. Manage escalations and mitigate risks. Drive adoption of platform features and disseminate best practices. Collaborate with Product, Sales, and Operations teams. Provide executive reporting (QBRs). Develop strategies for optimizing customer experience.