Community Manager

1+ years of experience in Community Management. Knowledge of social media good practices in terms of formats and tone of voice. Ability to identify and track relevant community metrics. Knowledge of metrics, social listening tools and digital reports. Knowledge in managing CMS’s. Experience in developing or implementing community manager strategies. Excellent verbal communication skills. Excellent writing skills.

Set and implement social media and communication campaigns. Work on content calendars and ensure timely publishing of social media posts. Provide engaging text for social media responses and copies. Respond to comments and customer queries in a timely manner. Coordinate with Marketing, PR and Communications teams. Provide monthly and quarterly reports and optimization opportunities. Develop weekly and monthly reporting and competitive analysis. Conduct social listening to identify trends and insights. Ensure social media channels are on brand. Stay up-to-date with digital technology trends. Analyze the conversation around the brand daily. Analyze brand performance to drive effective results. Cover brand related events in real-time.