Presales Architect - Voice AI, CPaaS, Contact Center

Demonstrated ability to lead complex solutions sales cycles Expert stakeholder collaboration and influencing skills 6+ years of progressive presales experience, including complex solution architecture 2+ years of demonstrated expertise CPaaS and/or contact center solutions Experience with voice and digital channels (SMS, chat, messaging apps) Experience with routing, queues, and IVR Experience with agent workflows and desktop experiences Experience with CRM and knowledge system integrations Strong track record of excellent verbal and written communication skills Driving deal strategy with creative and compelling storytelling Deep experience in designing and validating complex solutions using Twilio products Experience selling and designing solutions across multiple product areas within a CPaaS or contact center platform Confidence influencing and engaging with C-level executives Experience documenting and co-designing product enhancements with product management

Develop expertise of the Twilio platform, use cases, and buyer personas Stay current on CPaaS, contact center, and customer engagement industry trends Assess and steer customers toward leveraging multiple Twilio products Scope, design, and build multi-product solution architecture and presentations Design solutions across voice and digital channels Teach cross-functional teams on product knowledge and solutions Mentor core sales and SE team members on value-selling Document patterns and technology shifts to influence Product and R&D strategy Provide thought leadership to improve Specialist Sales Org and multi-product GTM motion