5+ years operating complex production systems (platform ops, SRE, production engineering, DevOps, or similar) Experience supporting enterprise or client-facing systems Comfortable owning systems after launch Strong experience with API-based system integrations Familiarity with AI agents, workflow automation, or orchestration platforms Practical experience with LLM-based systems (OpenAI, Anthropic, Gemini, etc.) Understanding of RAG concepts at an operational and quality-control level Solid grasp of access control, permissions, and system governance Experience working with monitoring, logging, and operational metrics Bachelor's degree in Computer Science, Engineering, or related field