Tech Services Project Manager

3+ years of experience in technical project management, technical services, systems engineering, or similar roles Experience working in or supporting public safety, 9-1-1, or mission-critical environments Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems Comfortable working across Windows and/or Linux environments and basic networking concepts Proven ability to manage multiple technical projects simultaneously Strong communication skills Willingness to travel and participate in a 24x7 on-call rotation

Own and manage technical services scope of implementations Coordinate with Onboarding Project Managers Develop and manage technical project plans Serve as primary technical point of contact for customer IT teams Oversee and coordinate integrations Manage audio ingestion, network connectivity, and system configuration Lead technical troubleshooting efforts Act as a technical escalation resource Provide hands-on technical support as overflow Participate in a shared 24x7 on-call rotation Travel to customer sites as needed