Technical Account Manager (Mexico City, Mexico)

Strong understanding of SaaS platforms, JSON, REST APIs, and Webhooks. Minimum of 3-5 years in technical account management, solutions engineering, or support engineering. Ability to solve complex technical challenges. Exceptional English communication skills. Proficiency in analyzing customer data and generating insights. Strong project management and prioritization skills.

Drive adoption and optimal use of Gladly’s products. Lead design and optimization of AI workflows. Conduct proactive check-ins and ensure effective implementation. Provide solutions and troubleshoot complex customer situations. Collect and analyze customer feedback for product improvement. Collaborate with CSMs to track progress and mitigate risks. Participate in QBRs and EBRs.