Remote RPM Coordinator - LPN

Unencumbered active CMA/RMA certificate OR compact LPN/RN license Active BLS certification Strong knowledge of CCM/RPM protocols and billing requirements Proficiency with EHR systems and Google Suite Recent experience in a clinical or CCM setting Ability to work independently in a HIPAA-compliant home office Strong problem-solving, documentation, and communication skills Ability to meet call volume and productivity expectations Prior experience in care coordination, chronic care, transitional care, or remote patient monitoring (Nice to Have) Familiarity with community resources and patient/family education (Nice to Have) Background in quality measures, reporting, or CMS compliance (Nice to Have) Demonstrated teamwork in a remote environment (Nice to Have) Additional certifications/coursework in care management or case management (Nice to Have) HIPAA-compliant workspace with locked door and distraction-free environment High-speed internet CCS-approved computer with dual monitors

Conduct onboarding and device education calls for new RPM patients. Monitor incoming biometric data daily. Identify abnormal readings/trends and escalate per protocol. Perform monthly engagement calls to assess patient condition and address concerns. Troubleshoot device connectivity and usage issues. Communicate effectively with patients and caregivers regarding goals and progress. Promote adherence to individualized care plans. Accurately document interactions in EHR/RPM platforms. Educate patients on lifestyle changes and condition management. Comply with CMS RPM billing and documentation guidelines. Maintain productivity expectations for monitoring and outreach.