Remote RPM Coordinator

Unencumbered active CMA/RMA certificate or compact LPN/RN license. Active BLS certification. Strong knowledge of CCM/RPM protocols and billing requirements. Proficiency with EHR systems and Google Suite. Recent experience in a clinical or CCM setting. Ability to work independently in a HIPAA-compliant home office. Strong problem-solving, documentation, and communication skills. Ability to meet call volume and productivity expectations. Prior experience in care coordination, chronic care, transitional care, or remote patient monitoring. Familiarity with community resources and patient/family education. Background in quality measures, reporting, or CMS compliance. Demonstrated teamwork in a remote environment. Additional certifications/coursework in care management or case management. HIPAA-compliant workspace with locked door and distraction-free environment. High-speed internet. CCS-approved computer with dual monitors.

Conduct onboarding and device education calls for new RPM patients. Monitor incoming biometric data daily. Identify abnormal readings/trends and escalate per protocol. Perform monthly engagement calls to assess patient condition and address concerns. Troubleshoot device connectivity and usage issues. Communicate effectively with patients and caregivers regarding goals and progress. Promote adherence to individualized care plans. Accurately document interactions in EHR/RPM platforms. Educate patients on lifestyle changes and condition management. Comply with CMS RPM billing and documentation guidelines. Maintain productivity expectations for monitoring and outreach.