Customer Success Specialist
Company:Hire Hangar
Location:South Africa, EST
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Project ManagementAccount ManagementClient relationship managementRelationship managementCRMCustomer Success
Requirements:
3+ years managing client relationships in media, SaaS, or tech-enabled services Hands-on experience with automation tools (Zapier or Make) Strong communication skills and confidence leading calls over Zoom Comfortable managing timelines, workflows, and CRM systems
Responsibilities:
Onboard new clients with structured kickoff calls and milestone planning Manage timelines and automate task flows Communicate clearly and proactively with clients and internal teams Troubleshoot issues quickly and keep delivery running smoothly Support renewals by consistently delivering a strong client experience
