German Customer Support for the Leading Booking Site - Remote In Greece

Fluency in German (spoken and written) Knowledge of English is beneficial Previous experience in customer service or support roles is preferred Strong communication skills Genuine desire to assist customers Excellent problem-solving skills Proactive approach to challenges Familiarity with customer service software and CRM systems is a plus Able to work independently in a remote environment while ensuring active team collaboration A passion for the travel industry A commitment to providing the best customer experience

Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and live chat. Assist customers with inquiries related to bookings, services, and platform usage. Handle customer complaints and issues efficiently, aiming for resolution and customer satisfaction. Document customer interactions accurately in our CRM system for tracking and quality assurance. Work closely with cross-functional teams to ensure seamless service delivery and enhance customer experience. Stay updated on product offerings and booking trends to provide informed support and recommendations.