Serve as the primary contact for outreach with financial assistance payers to resolve claims issues and manage open workflows. Collaborate with client business offices to obtain necessary documentation to secure claim approvals. Ensure accurate payment posting, including processing of virtual debit cards and checks. Resolve payment discrepancies and ensure proper claim routing upstream/downstream as needed. Support external partners on complex patient cases requiring advanced billing knowledge. Review and act on assigned tasks daily, updating task status, ownership, and notes across AssistPoint and client systems. Follow up on claims submitted to patient assistance programs and monitor claims aging reports to ensure timely payment. Enroll patients in assistance programs and submit claims based on identified opportunities. Facilitate secure, professional communication with clients and internal team members to ensure timely resolution of claim-related activities. Respond to any inbound client questions related to patient cases specific to claims management. Participate in discussions with leadership on overall claim queue health and progress.