Customer Care Specialist (Level 1) West Coast

Bachelor’s Degree in English, Spanish, Communication Studies, Humanities, or equivalent experience. 0–1 year of customer service experience in a service-related role. Experience in healthcare, wellness, or mission-driven organizations preferred. Proficient with technology platforms; ability to learn and navigate new systems quickly. Excellent written and verbal communication skills. Strong problem-solving and analytical abilities. Empathetic, detail-oriented, and highly organized. Sound judgment and decision-making skills. Self-motivated, adaptable, and able to manage workload independently. Eager to learn, grow, and contribute to a positive customer experience. Flexible to work core business hours (8am–5pm EST), varied shifts, and holidays as needed. Quiet, private home workspace with reliable high-speed wired internet connection (25+ Mbps). Ability to work independently and collaboratively in a fast-paced environment.

Interact with customers via phone, webform, and chat. Provide clear, accurate, and empathetic information. Identify customer issues and determine appropriate solutions. Meet performance expectations (CSAT, quality, resolution times). Use Customer Care technology platforms. Contribute ideas to improve team processes and customer experience. Collaborate with team members for consistent service. Manage multiple priorities and goals. Meet deadlines through efficient time management.