Solution Architect - Remote

5+ years of Jira administration experience within a large enterprise environment. Understanding of Atlassian products and their enterprise applications. Knowledge in cloud platforms (e.g., AWS, Azure) and integrating Atlassian tools into cloud environments. Experience in REST APIs and Web Services. Conceptual and practical understanding of ITIL and CI/CD. Know-how in Active Directory, Linux, Web App, DB Servers. Ability to communicate, written and verbal, with technical and non-technical teams. Customer oriented with a good understanding of milestones deliverables and SLAs. Strong problem-solving and interpersonal skills. Proficiency in Agile methodologies, specifically Kanban and Scrum, is a big plus. Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field.

Collaborate with sales to identify customer needs and propose Atlassian solutions. Conduct product demonstrations and proofs of concept. Prepare and deliver RFPs, RFIs, and technical proposals. Design scalable, secure, and efficient solutions around Atlassian tools. Guide solution design, architecture, implementation, automations, and integrations. Work with internal customers to identify Atlassian needs and promote best practices. Oversee and scale the Atlassian ecosystem. Implement Jira, Confluence, Jira Service Management & related Atlassian products. Provide customer support on-site or remotely for Atlassian products. Collect functional and technical requirements from clients and write technical specifications. Handle escalations and resolve Atlassian-related issues. Identify and mitigate potential risks in service delivery and project execution. Manage and oversee the implementation of Atlassian solutions. Communicate project progress, challenges, and solutions to clients and stakeholders. Drive collaboration among cross-functional teams for seamless project delivery.