- Manage and troubleshoot customer support cases to ensure high satisfaction.
- Serve as a Subject Matter Expert for the Field Engineering team.
- Collaborate with Sales, Field Engineering, and Product Engineering to resolve issues.
- Triage and resolve technical issues using log files, thread dumps, stack traces, and sample code.
- Troubleshoot performance issues related to RAI, Snowflake, and Azure integrations.
- Communicate effectively with diverse customer contacts ranging from developers to CTOs.
- Identify and drive product fixes and process enhancements based on customer feedback.
- Leverage AI agents to accelerate troubleshooting and optimize customer code.
PythonSQLSnowflake+3 more