Bilingual Healthcare Documentation (PA)

Fluent and proficient in English and Spanish communication Strong background in customer service, administrative support, or healthcare operations Prior authorization experience and healthcare industry exposure strongly preferred Proven ability to manage high-volume inbound and outbound calls in a fast-paced setting Exceptional organizational skills and keen attention to detail when reviewing documentation Clear, professional communication skills—both verbal and written Proficiency with CRM platforms, shared drives, and document tracking tools Skilled in multitasking, follow-up prioritization, and meeting tight deadlines Compassionate and patient when interacting with families and caregivers Familiarity with healthcare documentation standards, HIPAA, or Medicaid is a plus

Collect, review, and track required documentation from caregivers and families (e.g., IDs, certifications, health records). Make outbound calls and respond to inbound inquiries to guide families through the documentation process. Handle a high volume of phone interactions daily (50-70 calls) while maintaining professionalism, empathy, and efficiency. Ensure all documents are accurate, complete, and compliant with state and Medicaid/Medicare regulations. Communicate clearly and compassionately with families via phone, text, and email. Maintain organized records and track expiring documents, sending timely reminders. Collaborate with onboarding, credentialing, and family support teams to deliver a smooth experience.