- Collect, review, validate, and track documentation required for payer authorizations and re-authorizations.
- Prepare and submit complete authorization packets before expiration to prevent interruptions in patient care.
- Ensure documentation meets Medicaid, Medicare, payer, and state-specific requirements.
- Manage approximately 50–70 inbound and outbound calls daily with families and caregivers.
- Respond to inquiries through phone, email, and text while ensuring timely follow-up.
- Monitor authorization timelines to proactively identify upcoming expirations.
- Collaborate with Onboarding, Credentialing, Family Support, and Clinical Operations teams.
- Contribute to continuous process improvements for operational efficiency.
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