Mortgage Loan Counselor

Posted about 1 month agoViewed

ArizonaConnecticutFloridaGeorgiaIllinoisIndianaLouisianaMarylandMichiganMissouriMontanaNebraskaNevadaNew YorkNorth CarolinaOhioOklahomaOregonPennsylvaniaSouth CarolinaSouth DakotaTennesseeTexasWisconsinFull-TimeMortgage Lending

Company:Zippy

Location:Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Wisconsin

Languages:English, Spanish

Seniority level:Middle, 2+ years

Experience:2+ years

Skills:

Communication SkillsCustomer serviceNegotiationWritten communicationEmpathyVerbal communication

Requirements:

2+ years of experience in collections or similar role Proven track record of achieving outstanding customer satisfaction Comfortable working in a fast-paced startup environment Willingness to maintain and ensure a high level of integrity Excellent written and verbal communication skills Comfort learning new technologies – OneDrive (Microsoft systems), Asana and our proprietary custom built software Fluency in Spanish is strongly preferred Reside in specific US states: Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Louisiana, Maryland, Michigan, Missouri, Montana, Nebraska, Nevada, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, and Wisconsin.

Responsibilities:

Conduct outbound calls to customers behind on home loan payments. Assess customers' financial situations and collaborate on solutions. Negotiate feasible payment plans or alternative arrangements. Accurately document all customer interactions and agreements. Educate customers on timely payments and available resources. Resolve customer concerns and disputes effectively. Provide updates on collection efforts and recommend improvements.