Customer Support Specialist

Speaks fluently and conducts business correspondence (at level of B2 or higher) in English and German. At least 1 year of relevant experience in customer service, call center, or client-facing roles. Experience working with international clients, preferably UK customers, is a plus. Problem-solving skills and ability to handle unexpected situations. Willingness to work in a fast-growing business environment. Comfortable with digital tools and internal systems for managing customer interactions. Has a comfortable workplace with stable internet access and the ability to participate in conference calls.

Handle incoming customer calls, emails, and messages promptly and professionally. Solve customer issues directly or escalate to the relevant internal teams when necessary. Maintain accurate documentation in internal CRM and support systems. Track customer requests, follow up on pending issues, and ensure timely resolution. Collaborate with internal teams to support process improvements and problem-solving. Contribute to the continuous enhancement of customer service quality. Achieve results and meet service-level expectations despite challenges.