Learning & Development Facilitator

5 – 8 years + of Sales Training/ Facilitation and/or Classroom Management experience preferred in a high volume environment (agency and/or corporate experience). Proven work experience in training, facilitation, developing employees, and coaching. Confident, captivating, and effective public speaker. Devoted to the education growth, and success of each learner. Strong initiative and solid judgment abilities/skills. Successfully convey complex materials and processes. Customer and employee experience focused. Ability to multi-task, prioritize, and manage time effectively. Ability to recognize a problem or potential problem and react quickly and effectively. Must be a proactive and enthusiastic team player. Punctuality and dependability are crucial. Microsoft Office (including Outlook, Excel, PowerPoint, and Word) and Adobe Acrobat.

Participate in the full life-cycle of new Sales employees’ onboarding and training. Develop new employees into successful team members. Monitor and mentor current employees to elevate their skill level. Build relationships with management to identify departmental training needs. Utilize and create training tools such as PowerPoints, handouts, job aids, and reference guides. Become efficient with Learning Management System (LMS) technology capabilities. Communicate regularly with the training department team members. Network and build relationships with team members in departments receiving training support. Prioritize and engage new and current employees using multi-channel training methods and communication.